trAInable Chat
Your AI Support Agent That Knows YOUR Business
Finally, customer support that speaks in your brand's voice, knows your products inside-out, and intelligently escalates to your team when needed. Give every customer instant, accurate answers 24/7 while your team focuses on what matters most - growing your business.
Never Miss a Customer
Instant responses, even at 3 AM
Scale Without Hiring
Handle growth without adding staff
Consistent Quality
Perfect answers, every single time
Free Your Team
Focus on complex issues that matter
Built to Solve Your Real Business Challenges
Stop losing customers to slow response times. Stop drowning in repetitive questions. Start delivering exceptional support that scales with your business.
The Results Speak for Themselves
Speaks Your Brand's Voice
Train it once with your tone, style, and messaging. Every customer gets consistent, on-brand communication that sounds like you wrote it.
- Maintains your unique voice
- Consistent messaging
- No off-brand responses
Knows YOUR Products
Upload your catalogs, policies, and FAQs once. Your AI instantly becomes an expert on everything you sell and how you operate.
- Product details at its fingertips
- Policy-perfect responses
- Always up-to-date
Smart Team Handoff
Knows exactly when a human touch is needed. Complex issues, upset customers, or special requests get routed to your team instantly.
- Preserves full context
- Priority notifications
- Seamless transitions
24/7 First-Line Support
Your customers get instant, accurate answers any time of day. No more 'we'll get back to you' - most issues resolved in seconds.
- Never miss a customer
- Instant responses
- Weekend & holiday coverage
Reduces Support Burden
Handle 70% of inquiries automatically. Your team stops drowning in repetitive questions and focuses on customers who really need them.
- 70% fewer tickets
- Lower support costs
- Happier support team
Scale Without Hiring
Handle 10x the conversations without adding a single employee. Perfect for seasonal rushes, viral moments, or steady growth.
- Unlimited capacity
- No training time
- Instant scaling
Consistent Quality
No bad days, no training gaps, no conflicting information. Every customer gets your best support experience, every single time.
- Perfect accuracy
- No knowledge gaps
- Always professional
Instant ROI
Costs less than one part-time employee but works 24/7. Most stores see payback in the first month from reduced support costs alone.
- Lower support costs
- Higher conversion rates
- Improved satisfaction
US-Based Support
Developed and supported right here in the USA. Get help from our team who understands your business and speaks your language.
- US-based development
- Quick support response
- Understands your market
Stop Losing Customers to Poor Support
Join smart Shopify stores that deliver exceptional customer experiences without breaking the bank on support staff.
Simple, Transparent Pricing
All plans include a 30-day free trial. No credit card required to start.
Starter
Perfect for small shops just getting started
- 100 AI conversations/month
- Document training (up to 10 files)
- Basic product search
- Email notifications
- US-based support
- 30-day free trial
Micro
Great for growing businesses
- 250 AI conversations/month
- Document training (up to 25 files)
- Advanced product search
- Email + SMS notifications
- US-based support
- 30-day free trial
Basic
Most popular for established stores
- 500 AI conversations/month
- Document training (up to 50 files)
- Advanced product search
- Multi-channel notifications
- Team management (up to 5 agents)
- US-based support
- 30-day free trial
Growth
For high-volume stores
- 2,500 AI conversations/month
- Unlimited document training
- Premium AI models
- All notification channels
- Unlimited team members
- US-based support
- Custom integrations
- 30-day free trial
Need More?
For high-volume stores or custom requirements, we offer tailored Pro and Enterprise plans with unlimited conversations and custom solutions.
Contact SalesTrusted by Shopify stores worldwide
See trAInable Chat in Action
Experience how trAInable Chat handles real customer interactions with your products and policies.
Choose a Demo Scenario
Why Businesses Choose trAInable Chat
trAInable Chat
AI Customer Support
Hi, I'm looking for a moisturizer for sensitive skin
I'd be happy to help you find the perfect moisturizer for sensitive skin! Let me search our products for you.
I found several great options: 1. **Gentle Daily Moisturizer** - $24.99 • Fragrance-free formula • Hypoallergenic • In stock (12 available) 2. **Sensitive Skin Cream** - $32.99 • Dermatologist tested • With ceramides and niacinamide • In stock (8 available) Would you like more details about either of these products?
Tell me more about the Gentle Daily Moisturizer
Great choice! The Gentle Daily Moisturizer is one of our bestsellers for sensitive skin. **Key Features:** • Lightweight, non-greasy formula • Contains aloe vera and chamomile • Free from parabens, sulfates, and artificial fragrances • Suitable for all skin types • 50ml bottle lasts approximately 2 months Customers love this because it absorbs quickly and doesn't cause irritation. Would you like to add it to your cart?
Frequently Asked Questions
Everything you need to know about trAInable Chat. Can't find the answer you're looking for? Contact our US-based support team.
1Getting Started
Installing trAInable Chat is simple! Just click 'Add app' from the Shopify App Store and grant the necessary permissions. The app will automatically appear in your Shopify admin, and you can immediately start uploading training documents and customizing your chat widget from the Settings page.
Not at all! trAInable Chat is designed for non-technical users. Our intuitive dashboard guides you through everything from uploading training documents to customizing your chat widget's appearance. No coding required.
All plans come with a 30-day free trial. You get full access to all features during the trial period, and no credit card is required to start. You can cancel anytime during the trial without any charges.
Yes! You can upgrade or downgrade your plan at any time through the Shopify billing interface. Changes take effect immediately, and billing is prorated automatically by Shopify.
2Features & Capabilities
trAInable Chat uses dual AI models (Claude 3.5 Haiku and GPT-4o-mini) for superior understanding and accuracy. It's specifically built for Shopify with native product search, inventory checking, and smart recommendations. Plus, our 2.9-second response time and 99.9% accuracy rate are industry-leading.
Simply upload your PDFs, Word documents, or text files containing product information, FAQs, policies, or any other knowledge. Our AI processes these documents and uses vector search technology to provide accurate, context-aware responses based on your specific business information.
Yes! The AI has full access to your Shopify product catalog through GraphQL integration. It can search products by name, check real-time inventory, suggest alternatives when items are out of stock, and make smart recommendations based on customer queries.
trAInable Chat currently provides support in English. We're working on expanding language support in future updates to serve a broader customer base.
When the AI detects complex queries or customer frustration, it seamlessly escalates to your human agents. The full conversation history and context are preserved. Your team gets instant notifications via email, SMS, or Slack, ensuring quick response times.
3Pricing & Billing
Each plan includes a monthly conversation limit. A conversation is counted as a complete chat session with a customer, regardless of the number of messages exchanged. Conversations that are escalated to human agents still count toward your limit.
If you approach your limit, we'll notify you. You can either upgrade to a higher plan or wait for the next billing cycle. The chat continues to work but new conversations will be immediately escalated to human agents to ensure customer service isn't interrupted.
No setup fees or hidden costs! The monthly subscription price is all you pay. This includes all features, updates, support, infrastructure, and even SMS notification costs - everything is covered in your subscription.
Annual billing saves you 17% compared to monthly billing. You pay for 10 months and get 12 months of service. Annual plans are billed upfront through Shopify's billing system.
4Technical & Integration
No! Our Lighthouse testing shows trAInable Chat actually improves performance scores by an average of +4.78 points. The widget loads asynchronously and uses CDN delivery for lightning-fast response times without affecting your store's speed.
Absolutely. We use bank-level encryption for all data transmission and storage. We're fully GDPR compliant with data protection measures, consent tracking, and privacy controls.
Yes! You can customize colors, position, welcome messages, and branding to match your store's design. The widget is fully responsive and works perfectly on both desktop and mobile devices.
Yes, trAInable Chat is fully optimized for the Shopify mobile app. The interface adapts automatically for mobile screens with proper navigation and touch-friendly controls.
You can set custom business hours by timezone. During off-hours, the AI continues to help customers and can queue messages for your team to handle when they return. Urgent issues can still trigger notifications based on your preferences.
5Support & Updates
We continuously improve trAInable Chat with regular updates. All updates are automatic and included in your subscription.
Yes! We welcome feature requests and suggestions. Please email our US-based support team with your ideas, and we'll consider them for future updates.
Ready to Transform Your Customer Support?
Join Shopify stores worldwide using trAInable Chat to deliver exceptional customer experiences.
Ready to Transform Your Customer Support?
Join forward-thinking Shopify stores using trAInable Chat to deliver exceptional customer experiences. Start your 30-day free trial today - no credit card required.
Proudly developed and supported in the United States